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Customer service

The questions we get most.

Orders, exchanges, refunds and delivery. If yours is not here, write to us and we will answer personally.

Popular questions

Where is my order?

Once your order has been shipped, you will receive an email with tracking details. Please also check your spam or promotions folder.

Tracking information is usually activated by the courier within 24 to 48 hours after dispatch. You can follow the latest updates through the link in your shipping email or via our tracking page. During peak periods, activation may take slightly longer.

For delivery issues, see Delivery problems below.

When do I receive my exchange?

Once your return shipment has been received by Ziamore, your exchange will be processed and shipped within approximately 3 to 6 working days. During exceptional peak periods, processing times may be longer.

When your exchange has been dispatched you will receive a new email with tracking details. Use that new link to follow the expected delivery date.

  • We do not send a separate confirmation when your return shipment is received.
  • Use your return tracking details to check whether your parcel has arrived.
  • During processing, your returned item goes through quality control.
  • If the requested size, colour, or item is no longer available, our team will contact you.
  • Any price difference may be resolved through a payment request or refund.
  • Refunds are always made to the original payment method.
When do I receive my refund?

Once your return shipment has been received by Ziamore, your refund will be reviewed and initiated within approximately 3 to 7 working days. During exceptional peak periods, processing times may be longer.

When your return has passed quality control you will receive a refund notification. Once initiated, it may take a few additional business days to appear in your account, depending on your bank or payment provider.

  • We do not send a separate confirmation when your return shipment is received.
  • Use your return tracking details to confirm delivery to our return location.
  • Items must be unworn, unused, unwashed, with original tags and packaging.
  • Refunds are always made to the original payment method.
Can I cancel my order?

Once your order has been confirmed it may no longer be possible to cancel or modify it. To ensure fast delivery, orders are prepared and processed quickly after purchase.

If you made a mistake in your delivery address or order details, contact our customer service team as soon as possible at support@ziamorewear.com. We will do our best to assist, but changes cannot always be guaranteed once fulfilment has started.

Delivery problems

Tracking says delivered, but I have nothing

Please check with household members, neighbours, your building reception, or any safe place near your delivery address.

If the parcel still cannot be found, contact our customer service team. We can start an investigation with the courier, which may take up to two weeks depending on the carrier.

Tracking has not updated, or shows an error

If tracking has not updated for several days, or an error appears, contact the courier directly where possible. You can also contact our customer service team so we can assist with an investigation.

Carrier investigations may take up to two weeks, depending on the courier and destination country.

Tracking shows returned to sender

Contact our customer service team. We will review the reason for the return and advise the next steps.

If an incorrect or incomplete address was entered at checkout, Ziamore cannot be held responsible for parcels delivered to the wrong address or lost due to incorrect address details. Additional reshipping costs may apply.

Payments

Which payment methods do you accept?

We accept a wide range of secure payment methods, including major credit and debit cards and selected local options available at checkout:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay
  • Shop Pay
  • iDEAL
  • Bancontact

The exact options available may vary depending on your country.

Client care

info@ziamorewear.com

We aim to respond within 1 to 2 business days.

Track an order

Order tracking

Tracking activates 24 to 48 hours after dispatch.

Office hours

Monday to Friday

9:30 to 18:00 CEST, excluding holidays.

Send a message

Your enquiry is handled personally by our team.