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Shipping Policy

Last updated: 19 September 2026

This Shipping Policy applies to all orders placed with Ziamore LLC ("Ziamore", "we", "us") on ziamorewear.com. Please read it together with our Terms of Service and Return & Refund Policy.

1. Where we ship

We ship to the United States, Canada, the United Kingdom, the European Union, Switzerland, Norway, Australia, New Zealand, Japan, Singapore, Hong Kong, the United Arab Emirates and Saudi Arabia. The countries available to you are shown in the country selector and at checkout. If an order is placed with a delivery address we cannot serve, we will cancel it and refund it in full.

We do not ship to PO boxes, APO/FPO addresses or parcel lockers.

2. Shipping costs

Standard shipping is free on every order, with no minimum. Any shipping cost, if applicable to your region, is shown at checkout before you confirm your order.

3. Order processing

Orders are processed Monday to Friday, excluding US public holidays. Orders placed on weekends or on holidays are processed the next business day. Handling time is 1 to 2 business days, after which your parcel is handed to the carrier.

4. Estimated delivery times

Delivery time = handling time (1 to 2 business days) + transit time. Typical transit times after dispatch:

Region Estimated transit Carriers
United States 4 to 7 business days USPS, UPS, FedEx
Canada 4 to 7 business days Canada Post, UPS, Purolator
United Kingdom 4 to 7 business days Royal Mail, DPD, Evri
European Union, Switzerland, Norway 4 to 8 business days DHL, DPD, PostNL, national post
Australia, New Zealand 5 to 9 business days Australia Post, NZ Post, DHL
Japan, Singapore, Hong Kong 5 to 9 business days DHL, FedEx, national post
United Arab Emirates, Saudi Arabia 5 to 10 business days DHL, Aramex

These are estimates provided by carriers, not guarantees. Remote areas, peak periods, customs inspections, weather and events outside our control can extend delivery times.

5. Tracking

Every order ships with tracking. You will receive a shipping confirmation email with your tracking number as soon as the parcel is dispatched. You can also follow your parcel at any time via Track your order.

6. Duties, taxes and customs

All orders ship Delivered Duty Paid (DDP). Import duties, customs fees and applicable taxes are included in the price you pay at checkout. You will not be asked to pay anything further on delivery. Ziamore LLC is the exporter of record; the carrier handles customs clearance on our behalf.

7. Address accuracy and undeliverable parcels

Please check your shipping address carefully. If you notice an error, contact us at support@ziamorewear.com immediately; we can change the address only until the order has been dispatched. If a parcel is returned to us because the address was incorrect or incomplete, or because the carrier could not deliver it and it was not collected, we will contact you. Re-shipping is possible at your cost; alternatively we will refund the order minus the cost of the return transport.

8. Delayed, lost or damaged shipments

If your tracking has not updated for 7 business days, or your parcel has not arrived within 10 business days after the end of the estimated delivery window, email support@ziamorewear.com with your order number. We will open an investigation with the carrier and, if the parcel is confirmed lost, send a replacement or issue a full refund, at your choice.

If a parcel arrives damaged, please photograph the packaging and the item before disposing of anything and contact us within 48 hours of delivery so that we can arrange a replacement or refund and file a claim with the carrier.

9. Split shipments

If your order contains several items, we may ship them separately so that you receive each item as soon as it is ready. You will receive a tracking number for each parcel. There is no additional charge for split shipments.

10. Contact

Ziamore LLC
30 N Gould St, Sheridan, WY 82801, United States
Phone: +1 307 500 4956
Email: support@ziamorewear.com
Contact form: ziamorewear.com/pages/contact
Customer service: Monday to Friday, 9:00 am to 5:00 pm (MT)