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Return & Refund Policy

Last updated: 19 September 2026

We want you to keep only what you love. This policy explains how returns, exchanges and refunds work for orders placed with Ziamore LLC ("Ziamore", "we", "us") on ziamorewear.com. It does not limit any rights you have under the consumer protection laws of your country or state.

1. 30-day returns

You may return any eligible item within 30 days of the delivery date for a full refund or an exchange. Return shipping is free: a prepaid return label is included in every parcel.

2. How to request a return

  1. Go to our Contact page or email support@ziamorewear.com with your order number, the item(s) you wish to return and whether you would like a refund or an exchange.
  2. We confirm your return within 1 business day and, if you no longer have the label from your parcel, send you a new prepaid return label.
  3. Pack the item in its original packaging, attach the label and drop the parcel at the carrier location shown on the label within 14 days of receiving our confirmation.
  4. Keep your drop-off receipt until your refund or exchange has been processed.

Returns sent without prior confirmation, or to an address other than the one on our label, may not be accepted.

3. Eligibility

To be accepted, an item must be:

  • unworn, unwashed and unaltered, in the condition in which you received it;
  • complete, with all original tags, labels, dust bags and packaging attached or included;
  • free of marks, odours, deodorant, make-up or pet hair;
  • for footwear: tried on indoors only, with a clean, unmarked sole, and returned in the original shoe box, which must be placed inside an outer shipping box.

Items that do not meet these conditions may be returned to you or refunded at a reduced amount reflecting the loss in value.

4. Items that cannot be returned

Except where a legal right applies, we cannot accept returns of:

  • items marked "Final sale" at the time of purchase;
  • gift cards;
  • items returned more than 30 days after delivery.

5. Exchanges

You can exchange an item for a different size or colour of the same product, subject to availability. Tell us the size or colour you want when you request the return. The replacement is shipped as soon as the carrier scans your return parcel, so you do not have to wait for it to reach our warehouse. If the replacement is unavailable, we refund the item instead.

6. Refunds

Once your return arrives and passes inspection (usually within 3 business days of receipt), we issue the refund to your original payment method and email you a confirmation. Your bank or card issuer may take a further 5 to 10 business days to show the amount on your statement. We refund the full item price. Where a discount code or promotion was applied to the order, the refund reflects the amount actually paid. If a promotional gift was included, it must be returned as well.

7. Damaged, defective or incorrect items

Please inspect your order on arrival. If an item is damaged, faulty or not what you ordered, email support@ziamorewear.com within 14 days of delivery with your order number and photos. We will arrange a replacement, a repair or a full refund including any shipping costs, at your choice, and cover the return. This is in addition to any warranty or legal remedy available to you.

8. Cancellations

You may cancel an order free of charge at any time before it is dispatched by emailing support@ziamorewear.com. Once an order has shipped it can no longer be cancelled, but you can return it under this policy.

9. Your legal rights

United States. This policy applies alongside the consumer protection laws of your state. European Union, United Kingdom, Switzerland and Norway. You have a statutory 14-day right of withdrawal for distance purchases and legal guarantees for goods that are not as described; our 30-day return window and free returns go beyond these rights. Australia and New Zealand. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law and the New Zealand Consumer Guarantees Act. Canada. Provincial consumer protection legislation applies. Nothing in this policy limits these rights.

10. Contact

Ziamore LLC
30 N Gould St, Sheridan, WY 82801, United States
Phone: +1 307 500 4956
Email: support@ziamorewear.com
Contact form: ziamorewear.com/pages/contact
Customer service: Monday to Friday, 9:00 am to 5:00 pm (MT)