CUSTOMER SUPPORT

You can contact our customer support team by email at:

info@ziamore.com

Please include your order number, the email address used at checkout, and a clear description of your question so our team can assist you as quickly as possible.

Our customer service team is available from Monday to Friday, 9:00 AM to 5:00 PM EST.

Requests sent outside these hours will be reviewed on the next business day.

We aim to respond as quickly as possible. During busy periods, response times may be slightly longer than usual.

To help us resolve your request faster, please include all relevant details in your first message, such as your order number, tracking number, product name, and photos if needed.

Instagram is not an official customer support channel. For questions about orders, shipping, returns, refunds, exchanges, or product issues, please contact us by email.

This allows our team to properly review your order details and provide accurate support.

To help us assist you efficiently, please include:

• Your order number
  
• The email address used at checkout
  
• Your full name
  
• A clear description of your question
  
• Photos if your item arrived damaged, faulty, or incorrect
  
• Tracking details if your question is about delivery
  

Yes. If your order is taking longer than expected, please first check your tracking information here.

If the tracking has not updated for several days or your parcel appears delayed, contact our customer support team with your order number and tracking details.